News and reports

On 11 November 2025, Healthwatch Nottingham and Nottinghamshire carried out an Enter and View visit to West Lodge Care Home to understand residents’ lived experiences, with a particular focus on spiritual and cultural life, social connection, and emotional wellbeing. Overall, the visit found a warm, inclusive, and caring environment where residents feel safe, respected, and well supported by a compassionate and culturally diverse staff team. While many examples of good practice were observed, a small number of practical issues were identified that, if addressed, could further enhance residents’ day-to-day quality of life.

A recent inspection of Fairfields GP Practice, conducted in collaboration with Healthwatch Nottingham & Nottinghamshire, captured patient feedback highlighting generally positive experiences, while also revealing some challenges faced by a diverse and underserved community.

In May 2025, our team carried out an Enter and View visit to Annesley Lodge, a residential care home in Hucknall, to understand what the residents thought of the care they received. Good care is about more than keeping people clean and fed. It’s about making sure they feel happy, included, and respected. Therefore, the team focused on four areas: social, emotional, physical, and spiritual needs.

Access to GP services remains a pressing concern for patients in Nottingham and Nottinghamshire, as it does across the country. Even with continued investment and policy focus at both national and regional levels to reform and strengthen primary care, many patients still face difficulties booking appointments, navigating appointment systems and accessing timely, appropriate care.

We’re pleased to share our Annual Report for 2024–2025, highlighting the work we’ve done to champion the voices of people across Nottingham and Nottinghamshire in health and social care.

Our report outlines how we’ve engaged with communities, gathered public experiences, and worked with partners to help improve local services.

A heartfelt thank you to everyone who took the time to share their experiences with us — your voices shape our work and drive real change. We also want to thank our dedicated volunteers, our partners in the community, in health and social care, and the local authorities we work with.

Following our previous Community Roadshows, we have collected and evaluated feedback from our attendees. Thanks to those who responded to our Community Roadshow survey back in Feb! Find our results below.
It is clear that our Roadshows have presented a valuable opportunity for networking, and a constructive environment in bringing communities and providers together.
We’re excited to welcome you to our upcoming Annual Showcase and Community Roadshow on the 15th July this year at The Crossing, Worksop. For more information, please follow this link https://www.eventbrite.com/e/hwnn-north-notts-annual-showcase-and-roadshow-tickets-1343902862639?aff=ebdsoporgprofile.

Community pharmacies play a vital role in accessible healthcare, but many patients face challenges such as medicine shortages, accessibility, and understanding new services like the Pharmacy First scheme, with Healthwatch Nottingham & Nottinghamshire’s latest report exploring these issues and offering recommendations to improve services for all.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

In April 2024, Healthwatch Nottingham and Nottinghamshire (HWNN) carried out an Enter and View visit to Beaumond House Hospice Care to gather insights into patient and staff experiences.

Between November 2023 and March 2024 a Hot Topic survey was carried out to find out about people’s experiences of NHS Complaints.

Our Annual Report for 2023-2024 is 'The Value of Listening'.

This report provides insights and recommendations for mental health services in Nottingham & Nottinghamshire.