Community Pharmacy Survey Closed - Report in Progress
Thank you to everyone who participated in our community pharmacy survey. With over 280 responses, your feedback will inform our upcoming report, which will be shared in the coming months and include detailed findings and recommendations to help improve pharmacy services. In the meantime, explore our past reports to see how your input impacts change.
Latest Insights in Health & Care
Our latest report is now available, highlighting key health and care issues in Nottingham and Nottinghamshire. Topics include the grey market for drugs, GP access challenges, updates on PICS, COVID-19 vaccinations, and the latest news from Healthwatch Nottingham and Nottinghamshire(HWNN).
NHS Complaints
Our key findings:
- Dissatisfaction: 70% of respondents were unhappy with NHS care, but only one-third filed complaints, mainly about hospitals, mental health services, and GPs.
- Barriers: Patients struggled with lack of confidence, fear of negative consequences, unclear complaint directions, and insufficient support.
- Poor Communication: Many felt uninformed and ignored due to a lack of updates.
- Unsatisfactory Outcomes: Most were unhappy with the resolutions, citing unaddressed issues and delays.
- Recommendations: Improve visibility of the complaints process, provide proactive support, ensure clear communication, and adopt a "No Wrong Door" approach to direct complaints appropriately.
Severe Mental Illness Report | (January 2024)
This report highlights key challenges in accessing mental health services in Nottingham and Nottinghamshire. Findings reveal long waiting times, inconsistent care, and issues with referrals, which often lead to crisis situations for patients. The report recommends early intervention, improved crisis services, and more holistic, person-centered care to address these concerns.
Urgent Community Response (UCR) Report | (November 2023)
This report evaluates the effectiveness of Nottingham & Nottinghamshire's UCR service, which provides rapid crisis response and in-home care to reduce hospital admissions. Feedback from 34 service users shows high satisfaction, with 97% praising the staff's politeness and 100% noting their compassion.
