Key projects
Find out what we're working on
Everything we do is guided by what people tell us about their experiences of health and social care. Find out more about our current projects and how you can get involved.
Do you have an experience you would like to share?
Was your hospital discharge delayed?
If you went home from hospital in the last 12 months and had to wait longer than expected, we want to hear from you. We also want to hear from carers, family members and friends who supported someone through this. Take our short survey
Latest Insights in Health & Care
Our latest report is now available, highlighting key health and care issues in Nottingham and Nottinghamshire
NHS Complaints Process
Our key findings:
- Dissatisfaction: 70% of respondents were unhappy with NHS care, but only one-third filed complaints, mainly about hospitals, mental health services, and GPs.
- Barriers: Patients struggled with lack of confidence, fear of negative consequences, unclear complaint directions, and insufficient support.
- Poor Communication: Many felt uninformed and ignored due to a lack of updates.
- Unsatisfactory Outcomes: Most were unhappy with the resolutions, citing unaddressed issues and delays.
- Recommendations: Improve visibility of the complaints process, provide proactive support, ensure clear communication, and adopt a "No Wrong Door" approach to direct complaints appropriately.
Severe Mental Illness Survey | Have your say
We are asking people about their experiences of specialist mental health services since January 2025. Whether you have used services yourself, or you support someone who has — your views matter and can help shape services for the future.
Community Pharmacy Hot Topic | (Feb 2025)
This project explored people's experiences of community pharmacies, focusing on access, medicine shortages and awareness of the Pharmacy First scheme. It aimed to understand public experiences while also raising awareness of how Pharmacy First can improve access to primary care.
GP Access Desktop Study July 2025 | (July 2025)
Access to GP services remains a major concern for people across Nottingham and Nottinghamshire, despite ongoing national and local efforts to improve primary care. Many people still struggle to book appointments, understand appointment systems and get the care they need. This project examines how accessible GP services are, looking at telephone and online booking, appointment options and the information available on practice websites. It builds on our previous work to track progress, identify areas for improvement and support more inclusive, effective access to general practice.
Urgent Community Response (UCR) Report | (November 2023)
This report evaluates the effectiveness of Nottingham & Nottinghamshire's UCR service, which provides rapid crisis response and in-home care to reduce hospital admissions. Feedback from 34 service users shows high satisfaction, with 97% praising the staff's politeness and 100% noting their compassion.
