Key projects
Find out what we're working on
Everything we do is guided by what people tell us about their experiences of health and social care. Find out more about our current projects and how you can get involved.
Do you have an experience you would like to share?
Was your hospital discharge delayed?
If you went home from hospital in the last 12 months and had to wait longer than expected, we want to hear from you. We also want to hear from carers, family members and friends who supported someone through this. Take our short survey
This survey is now closed - Our report will be published soon
Have Your Say on Mental Health Services
In 2022/23, we gathered the experiences of 376 people who had used specialist mental health services in Nottinghamshire, and made eight recommendations to Nottinghamshire Healthcare NHS Foundation Trust for improvement. Since then, there has been wider public attention and further formal reviews calling for change, and the Trust has been working to make improvements. We want to find out: are people experiencing any difference in care today?
This survey is now closed - Our report will be published soon
NHS Complaints Process
Our key findings:
- Dissatisfaction: 70% of respondents were unhappy with NHS care, but only one-third filed complaints, mainly about hospitals, mental health services, and GPs.
- Barriers: Patients struggled with lack of confidence, fear of negative consequences, unclear complaint directions, and insufficient support.
- Poor Communication: Many felt uninformed and ignored due to a lack of updates.
- Unsatisfactory Outcomes: Most were unhappy with the resolutions, citing unaddressed issues and delays.
- Recommendations: Improve visibility of the complaints process, provide proactive support, ensure clear communication, and adopt a "No Wrong Door" approach to direct complaints appropriately.
Severe Mental Illness Survey | Have your say
This survey is now closed.
Is the NHS App working for everyone? Hot Topic Report | (September 2026)
The NHS App Hot Topic Report explores how residents of Nottingham and Nottinghamshire perceive and use the NHS App, drawing on 410 survey responses gathered between October 2025 and March 2026.
Culture & Care Review: Priory Hospital Arnold | (August 2026)
In June 2026, Healthwatch Nottingham and Nottinghamshire was commissioned by the Nottinghamshire Safeguarding Adults Board to carry out an independent Culture and Care Review at Priory Hospital Arnold, a mental health hospital in Nottinghamshire. The review looked beneath the paperwork to understand what daily life on the wards actually feels like for patients, and whether recent changes to safety have made a real difference to their experience.
Healthwatch Nottingham and Nottinghamshire Annual Report | (2025–2026)
This report evaluates the effectiveness of Nottingham & Nottinghamshire's UCR service, which provides rapid crisis response and in-home care to reduce hospital admissions. Feedback from 34 service users shows high satisfaction, with 97% praising the staff's politeness and 100% noting their compassion.
