What is Enter & View?
Enter & View is a service where we have the legal power to visit any health or social care provider offering services to those aged 18 and over. Our trained representatives observe care, speak to service users, and provide feedback on what’s working well and where improvements can be made.
Why do Enter and View visits take place?
Visits may be prompted by one or more of the following reasons:
- Part of a local or regional Healthwatch programme
- Feedback from patients, service users, or the public
- To explore good practices across multiple services
- To follow up on previous recommendations
- A formal request from NHS or social care professionals
- To share improvements from services described as good or excellent
Legal Obligations
Legal Obligations
Under the Local Government and Public Involvement in Health Act (2007), and the Public Health Functions and Entry to Premises by Local Healthwatch Representatives Regulations (2013), we have a statutory power to carry out Enter and View visits.
- By law, providers must allow our Authorised Representative to Enter and View the premises, and observe activities on the premises controlled by you as the service provider, as long as this does not affect the provision of care or the privacy and dignity of people using services.
- By law, providers must respond to our report within 20 working days. We will ask you to let us know about any factual inaccuracies, and you also need to respond to any recommendations we have made.
E&V testimonial
“Feedback is very important to the hospice and is key for us to ensure we are delivering the care people want, in the way people wish to receive it. We were delighted to be able to invite the team from Healthwatch to come and visit with a fresh pair of eyes, allowing the patients and their families, staff and volunteers the opportunity to share their views with and independent service.
It is reassuring to hear the team felt welcomed on the day, and wonderful to read some of the positive feedback we have received.
We appreciate the recommendations made which will help to guide us to improve our service.”
Beaumond House Hospice
Related content
Beaumond House Hospice Care - Enter and View Report
In April 2024, Healthwatch Nottingham and Nottinghamshire (HWNN) carried out an Enter and View visit to Beaumond House Hospice Care to gather insights into patient and staff experiences.
Report