Enter and View: The Fairfields Practice

Report - 9 September 2025

A recent inspection of Fairfields GP Practice, conducted in collaboration with Healthwatch Nottingham & Nottinghamshire, captured patient feedback highlighting generally positive experiences, while also revealing some challenges faced by a diverse and underserved community.

Care Quality Commission undertook an inspection of Fairfields GP Practice, Mary Potter Centre, Nottingham. Notified in advance, Healthwatch Nottingham & Nottinghamshire (HWNN) was invited to join this inspection with the specific aim of speaking to patients as a part of this process. HWNN developed a short survey to be delivered face-to-face at the practice on the same day as the CQC inspection, 5th March 2025. This report summarises the feedback from the 17 patients we spoke to, who overall regarded this as a good practice. However, we did encounter feedback on challenges patients experience, coming as they do from a wide variety of backgrounds in a more deprived community. 

We made the following recommendations:

Recommendation 1: For reception staff, increase the level of resource, training and support to enable them to deliver the same level of courteous and compassionate care to all patients

Recommendation 2: Better communication around the operation of the triaging process

Recommendation 3: Clear advice to patients who cannot get an appointment on the day as to what steps they should take to secure an appointment.

Recommendation 4: An improved mechanism to book routine appointments ahead of time
 

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