News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

Between November 2023 and March 2024 a Hot Topic survey was carried out to find out about people’s experiences of NHS Complaints.

Our Annual Report for 2023-2024 is 'The Value of Listening'.

This report provides insights and recommendations for mental health services in Nottingham & Nottinghamshire.

Commissioned by Nottingham & Nottinghamshire Integrated Care Board, this study evaluates the effectiveness of Urgent Community Response (UCR).

This report explores the accessibility of the NHS App and the 'Patients Know Best' personal health record (accessed through the app) for individuals with visual impairments, learning disabilities, and dyslexia.

The Healthwatch Nottingham and Nottinghamshire (HWNN) Annual Report for 2022-23 outlines its commitment to championing the voices of local communities in health and social care.

This study investigated people’s experiences of local maternity services in Nottingham and Nottinghamshire. This included maternity experiences related to care by both Nottingham University Hospitals NHS Trust (NUH) and Sherwood Forest Hospitals NHS Foundation Trust (SFH).

The Healthwatch Nottingham and Nottinghamshire (HWNN) Annual Report 2021-2022 details the organisation’s efforts to engage with communities, amplify patient voices, and improve local health and social care services.