Digital Inclusion Report
This report explores the accessibility of the NHS App and the 'Patients Know Best' personal health record (accessed through the app) for individuals with visual impairments, learning disabilities, and dyslexia.
- Key findings:
- The research aimed to understand the experiences and challenges faced by these groups in using digital health tools.
- It identified barriers that impact usability, such as navigation difficulties, text readability, and lack of tailored support for individuals with specific needs.
- Recommendations for improvement:
- Enhancements to the NHS App and personal health record to make them more inclusive and user-friendly.
- Suggestions include better screen reader compatibility, clearer instructions, and more accessible design features for people with visual impairments, learning disabilities, and dyslexia.
Downloads
You can download our report here.
If you need this report in a different format, please email [email protected].
File download
HWNN Digital Inclusion Report – September 2023
