Enter and View: Daybrook Medical Practice
In September 2025, Healthwatch Nottingham and Nottinghamshire was invited by the Care Quality Commission to visit Daybrook Medical Practice in Nottingham. We spent five hours at the practice speaking with 22 patients and carers about their experiences of using the service.
Overall, the feedback was positive. Most patients felt safe, listened to, and well cared for, and more than two thirds rated the practice as good or very good. The strongest theme was the continuity of care, with many patients highlighting long-standing relationships with familiar doctors and nurses.
Overall, the feedback was positive. Most patients felt safe, listened to, and well cared for, and more than two thirds rated the practice as good or very good. The strongest theme was the continuity of care, with many patients highlighting long-standing relationships with familiar doctors and nurses.
About the Report
Key Findings
- Most patients felt safe, listened to and well cared for
- Over two thirds of patients rated the practice as good or very good overall
- Strong, long-term relationships with clinical staff were highly valued
- Patients described care as personal rather than rushed or impersonal
- Access to appointments was the main concern raised by patients
- Nearly half of patients rated appointment access as poor or very poor
- Patients described long waits and an unpredictable phone booking system
- There was confusion about how and when appointments could be booked
- Some patients were unclear about the options available to them for accessing care
Recommendations
- Review how repeat prescriptions and medication queries are communicated to patients
- Keep patients clearly informed as changes are made to the appointment booking system
- Make the complaints process more visible and easier for patients to find
The practice remains committed to improving patient experience and ensuring communication with patients is clear, accessible and consistent.
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Enter and View: Daybrook Medical Practice
