What is VOICE Resident Experience Review?

VOICE Resident Experience Review is a new independent review that shows what it really feels like to live in your home - directly from residents and, in our Silver tier, from families and staff too. 

We send trained, independent reviewers into your home to have real conversations with residents - and produce structured, CQC-ready evidence of their experience, mapped to quality statements. 

 

Why it Matters 

  • Under the Single Assessment Framework, People's Experience is now a core evidence category - and most homes struggle to evidence it well. 
  • An independent review gives you real, qualitative evidence - and shows CQC, commissioners and families that you welcome challenge and act on what you hear. 

Free Pilot opportunity for care homes in Nottingham & Nottinghamshire

We’re looking for a small number of homes in Nottingham and Nottinghamshire to take part in the first wave of Resident Experience Reviews.

  • Introductory pilots are FREE - in return we expect you to feed back your experience of our visit to us and be prepared to allow us to use you as a case study in future marketing materials. 

  • Help shape a locally rooted, independent resident voice offer 

  • Gain powerful evidence you can use with CQC, commissioners and families 

  • Be able to say: "We invited an independent resident-voice organisation to test what life here feels like - and we're acting on what people told us.

    Interested in being a pilot home?

    Contact us to have a chat or register your interest, contact: projects@hwnn.co.uk

Voice Bronze Package – Resident Voice Review

(Free Pilot Available)

A focused, low-burden resident experience check-in. 

  • One on-site review by two trained reviewers 
  • 8-12 in-depth, face-to-face conversations with a representative sample of your residents 
  • Secure recording and AI-supported analysis to spot themes 
  • Resident Experience Report with findings organised by CQC key questions, mapped to quality statements 

Minimal extra work for staff - you help us plan the VOICE Resident Experience Review, we do the listening and analysis. 

 

VOICE Silver Package – Residents, Families & Staff

A triangulated view of life in your home - bringing together residents, families and staff. 

Everything in VOICE Bronze, plus: 

  • Staff and family surveys capturing perspectives from across your whole community 
  • Triangulated report with resident, family and staff perspectives side-by-side 
  • CQC-ready evidence pack mapped to 'I' statements, ready to drop into your improvement folder 
  • Prioritised, actionable recommendations 
  • Annual programme available - ask us about building a longitudinal improvement story 

Ideal if you're preparing for CQC, responding to past inspection feedback, or want a deeper assurance picture. 

Learn More

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Why Now & Why Us?
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