Hot Topic: GP Services
Published in November 2022, this Healthwatch Nottingham & Nottinghamshire survey explored people's experiences of using and accessing GP services. 399 people responded.
Key findings
- Over two-thirds of respondents had contacted their GP practice to book an appointment with a healthcare professional, with nearly seven in ten doing so by phone.
- Two-thirds got what they wanted from their most recent contact with the practice. The most common reasons people didn't were no appointments being available and long waits on the phone.
- 15% had contacted other services (such as pharmacies or NHS 111) before their GP, and nearly two-thirds had looked elsewhere for information.
- The most common positive feedback was a positive staff attitude and good service overall, though many people also raised difficulties booking appointments, including long phone waits and limited call-in times.
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Hot Topic: GP Services
