Healthwatch Nottingham Annual Report 2017/18
Over the year, Healthwatch Nottingham collected 612 detailed experiences covering 280 different health and care services, spoke to 1,134 people about their views, visited 72 places across the city, provided information and advice to 130 people, and reached 5,664 people through digital channels including its website and social media.
Key priorities for 2017/18 included the Enter and View programme, an LGBT+ project, follow-up work on the Mental Health Crisis Concordat, and building data-sharing protocols with partners ahead of the planned merger.
The report highlights two examples of how local experiences influenced real change: following a joint LGBT+ healthcare report with Healthwatch Nottinghamshire, commissioners began requiring providers to demonstrate cultural competency training reflecting the LGBT community, and the Nottingham Centre for Transgender Health recruited three new staff members to ease service pressure. A case study of Mary Potter Health Centre also led the CCG to fund double appointment times for non-English-speaking patients, addressing delays caused when interpretation support lengthened GP consultations.
The report closes with plans for 2018/19 — including a focus on the frail elderly, mental health, and continued work with seldom-heard groups — alongside details of governance, staffing, and the 2017/18 financial statement (total income £160,000).
