Enter and View: The Oaks and Little Oaks Care Home
Healthwatch Nottingham and Nottinghamshire visited The Oaks and Little Oaks Care Home to understand what life is like for residents and to observe the quality of care, environment, and day-to-day experience. The visit focused on whether residents felt safe, how staff supported people, and how well the environment met the needs of people living there, including those with dementia. Overall, the home was described as calm and settled, with positive feedback about staff and general care.
Key findings
- The home was generally clean, tidy and well maintained in key communal areas
- Some areas of the building were more dated and would benefit from improvement or refurbishment
- The environment was generally calm, with residents appearing settled and comfortable
- Staff were observed to be kind, approachable and supportive in their interactions
- Residents and relatives gave positive feedback about the care provided
- People were supported in a way that promoted dignity and respect
- Staff appeared to know residents well and respond to their needs
- Safeguarding processes were in place and staff understood how to raise concerns
- Some variation was noted in the quality and upkeep of different parts of the home
- Feedback systems were in place and were used to inform improvements
Recommendations
- Review and improve décor and maintenance in areas of the home that are worn or outdated
- Strengthen consistency across all areas of the building to ensure a more uniform standard of environment
- Ensure ongoing improvements are clearly planned and communicated to residents and families
- Continue to support staff training so care practice remains consistent across all shifts
- Maintain and strengthen resident and relative feedback processes so concerns and ideas lead to visible action
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Enter and View: The Oaks and Little Oaks Care Home
