What happens when someone truly independent listens?
Because we are independent, people often tell us things they don't feel comfortable telling the NHS, local authorities or care providers directly.
Those conversations matter.
They have helped improve mental health services, influenced national debates on NHS dentistry, changed hospital policies, strengthened patient safety, and ensured the voices of local people have been heard in public inquiries and Parliament.
Today, we have published an impact report, which highlights just a few examples of the difference independence makes.
The report shows how:
- Local people's experiences of mental health services were used as evidence by both the Care Quality Commission and the Nottingham Inquiry.
- An Enter and View visit to a care home identified a safety issue that was addressed immediately.
- People's experiences of NHS dentistry contributed to national calls for reform.
- Feedback from people with diabetes led to a hospital policy change allowing patients to self-manage insulin where safe.
- Concerns raised by families about maternity services continued to be challenged until they were recognised through a national review.
These stories have one thing in common. They happened because people trusted an organisation outside the system to listen, gather evidence and speak up on their behalf.
As changes to Health Bill are considered nationally, it is important that independent patient voice is protected.
Without independence, many people simply would not speak. And when people stop speaking, problems remain hidden, opportunities for improvement are missed, and services lose sight of the people they exist to serve.
Our recent complaints survey found that many people who were unhappy with NHS care did not make a formal complaint because they worried it might affect their future treatment, did not know how to complain, or did not trust the process. Instead, they spoke to us.
That gap between people's experiences and what services hear is exactly why an independent voice matters.
Downloads
Read the report
Read our impact report , to see how local people's experiences have helped shape services, influence decision-makers and drive change
How can you help?
Please write to local MPs asking them to stand up for the people of Nottingham & Nottinghamshire in these debates.
We have created a template letter that you can use. It takes just a few minutes, and it really does make a difference when MPs hear directly from people in their constituency.
You can also contact your MP directly and ask them:
- Whether they have read Schedule 10 of the NHS Modernisation Bill
- Whether they will fight to protect an independent voice in health and social care for people in Nottingham & Nottinghamshire
Share Your Experience
Every change starts with someone being willing to tell their story.
If you have used NHS or social care services in Nottingham or Nottinghamshire, we want to hear about your experience. Whether it was positive, negative or somewhere in between, your feedback helps us understand what is working and what needs to improve.
Your voice could help shape the future of health and social care.
Share your experience today: Share your views | Healthwatch Nottingham and Nottinghamshire
Together, we can make sure local voices continue to be heard, independently and without fear.
