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Putting your voice at the heart
of local health and care improvements
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Volunteer Opportunities

At Healthwatch Nottingham and Nottinghamshire we have a wide range of volunteering opportunities available!


Enter and View Authorised Representatives

About the opportunity

Enter and View Authorised Representatives visit Health and Social Care services to talk to residents, patients, carers and relatives to find out about their experiences of the care they receive. They visit services as a team to talk to people about specific aspects of the service, for example to find out how people are cared for in a residential home or to find out about the experiences of people who have accessed certain services. Enter and View Authorised Representatives will follow a questionnaire or survey guide and record the results in an appropriate way depending on the nature of the visit. On some occasions conversations are recorded verbatim on a voice recorder, at other times we might take someone through a paper survey recording their answers by hand. All the data collected will be analysed by our Evidence and Insight team and a report on the findings will be produced along with recommendations. We choose which services to visit according to our internal shortlisting and prioritisation processes. We are currently running a programme of visits to care homes and need people who are specifically interested in this sector.

What are we looking for?

We are looking for people who are friendly and approachable with a considerate and non-judgemental attitude towards others. They need to be good listeners with the ability to record information accurately and as instructed. They must be good team members and able to work in a confidential manner. Some flexibility will be required for the role as services may be visited at any time, including late evenings, early mornings and weekends. The ability to travel to different services is essential

Practical Considerations

An application form must be completed and suitable candidates will be invited to interview. Full training will be provided and must be completed, along with a DBS check and references, before you can become an Authorised Representative. Out of pocket expenses will be reimbursed in line with our policy.

Support

Full training will be provided for this role, with ongoing support throughout. Each time we visit a service there will be an orientation session to prepare you and a debrief afterwards to help us continually improve our work. All volunteers are invited to our regular Question and Answer sessions, and any other training that is appropriate for the role. The Volunteer Manager is always happy to discuss any concerns or answer any questions you may have during your time at Healthwatch Nottingham and Nottinghamshire.


Events Volunteer

About the opportunity

Events volunteers are the public face of Healthwatch Nottingham and Nottinghamshire. They talk to people at a variety of events and help to spread the word about Healthwatch and what we do. Events volunteers help us to put on our own events and attend events hosted by other organisations on our behalf.
Typically they will take out our promotional materials, including a pull up banner, leaflet and pens and explain to people at the event who we are and what we do. They will also be encouraging people to feedback their experiences of health and care services and sign people to our website. They work with other members of the Engagement Team and get to wear the Healthwatch T-shirt!

What are we looking for?

We are looking for people who are confident communicators, approachable and friendly. You must be able to engage people in conversation and clearly explain to them the purpose and role of Healthwatch.

Events volunteers need to able and willing to travel to different venues and be comfortable interacting with members of the public as well as professionals from other organisations.

Practical Considerations

An application form, informal interview and references are needed. Travel expenses are reimbursed in accordance with our policy.

You will be offered opportunities to get involved with various events as and when they arise. Which ones you choose to take part in are up to you, depending on your personal preferences.

Support

All volunteers are invited to our regular Question and Answer sessions, and any other training that is appropriate for the role. The Volunteer Manager is always happy to discuss any concerns or answer any questions you may have during your time at Healthwatch Nottingham and Nottinghamshire.

 


Talk to Us Volunteers

About the opportunity

This opportunity is mainly for people who like to volunteer at a regular time on a regular day and place. Our Talk 2 Us Points are in various locations across the City and County, usually in joint access centres, for example Riverside in Bulwell and the Dales Centre in Sneinton. These points are where people can come along and have a personal chat with someone who can support them to get their experience to us. This could mean listening to them while they tell their story and recording that accurately, or just helping them to fill in our forms or Question of the Month cards.
Talk 2 Us points usually take place between 10am – 12 noon on weekdays

What are we looking for?

Talk 2 Us volunteers need have good communication skills and be able to listen to people in a confidential and non-judgmental manner. We need people who are punctual, friendly and can help set up the point if required.
We do one off Talk to Us activities at other events and places, so there would be an option for you to get involved in these if you wanted to.

Practical Considerations

An application form, informal interview and references are needed. Out of pocket expenses will be reimbursed in line with our policy. You will be provided with a T-shirt and ID badge

Support

All volunteers are invited to our regular Question and Answer sessions, and any other training that is appropriate for the role. The Volunteer Manager is always happy to discuss any concerns or answer any questions you may have during your time at Healthwatch Nottingham and Nottinghamshire.


Networkers

About the opportunity

The role of a Networker is to spread the word about Healthwatch Nottingham and Nottinghamshire by taking out our contact leaflets, newsletters etc and linking us with people and organisations who may want to find out more about us.
We want to raise awareness throughout Nottingham and Nottinghamshire of the work we do and how people can get involved with us. As a Networker you are the start of this process.
This is not about taking leaflets door to door, but about spreading our information throughout your local community.
It can be as simple as talking to your friends and neighbours about what we do and giving them a leaflet or newsletter. If you are part of a local group you can share our information with them, or if you think they are groups in your area who we can link in with then tell us about them. You can put our information in local community centres, church halls, shops, libraries or doctors surgeries.
The choice is yours.

What are we looking for?

We are looking for people who are willing to receive our information on a regular basis and like to talk to their neighbours, colleagues and friends. It may be that you take an active role in your local community and have a range of contacts where you can spread our information. The more local knowledge you have the better placed you are to get our information to more people and places, but this is not essential. It could be an opportunity for you to get out and find out about what happens locally.

Practical Considerations

An application form, informal interview and references are needed. Out of pocket expenses will be reimbursed in line with our policy and an induction into our organisation will be provided

Support

All volunteers are invited to our regular Question and Answer sessions, and any other training that is appropriate for the role. The Volunteer Manager is always happy to discuss any concerns or answer any questions you may have during your time at Healthwatch Nottingham and Nottinghamshire.

 

To find out more information, or to apply for any of our voluntary roles, please visit:
hwnn.co.uk/opportunities/volunteer/