News and reports

On 2 December 2025, Healthwatch Nottingham & Nottinghamshire carried out an Enter and View visit at Sandy Lane Surgery and St Peter’s Medical Practice in Mansfield as part of a joint inspection with the Care Quality Commission. A total of 32 patients and carers shared their experiences of appointments, communication, and staff support.

Overall feedback was positive. Patients described staff as caring, respectful, and professional, and most people were happy with the care they received. However, the biggest issue raised was difficulty getting appointments, particularly at Sandy Lane Surgery. Patients reported long waits on the phone, problems booking in advance, and online systems not working consistently.

On 11 November 2025, Healthwatch Nottingham and Nottinghamshire carried out an Enter and View visit to West Lodge Care Home to understand residents’ lived experiences, with a particular focus on spiritual and cultural life, social connection, and emotional wellbeing. Overall, the visit found a warm, inclusive, and caring environment where residents feel safe, respected, and well supported by a compassionate and culturally diverse staff team. While many examples of good practice were observed, a small number of practical issues were identified that, if addressed, could further enhance residents’ day-to-day quality of life.