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At Healthwatch we produce regular reports to show how we are making a difference to local people and the health and care services they use.

You can find all of our reports which are available to the public below.

Project Reports - We run regular ‘Insight Projects’, which help us to research further into concerns that have been raised to us by the public. When the projects are completed, the reports are posted on this page.

Living with a neurological condition: Experiences of health and social care services

Healthwatch Nottingham wanted to understand the experiences of health and social care services of people living with a neurological condition in Nottingham and from this analysis of experiences be able to provide information to the local Public Health team to help identify the areas of greatest need for these groups as part of the Joint Strategic Needs Assessment (JSNA).

Insight Report – Exploring health care experiences of the Lesbian, Gay, Bisexual, Trans + (LGBT+) community

Healthwatch Nottingham and Healthwatch Nottinghamshire have published a report as part of a project looking into experiences from members of the LGBT community who use health and care services.

Insight Report – Patient experiences of Information provision and support at Dementia diagnosis

Earlier in 2016 Healthwatch Nottingham and Healthwatch Nottinghamshire launched a joint project which aimed to evaluate patient and carer experiences of being diagnosed with dementia, particularly in terms of the information provided at the point of diagnosis.

Insight Report – Young people’s mental health and well-being

Following local and national concerns about children and young people’s mental health services Healthwatch Nottingham wanted to gather evidence from young people in Nottingham city about their experiences of seeking help and treatment for mental health issues. We wanted to try to understand how many young people in the city could be experiencing mental health issues, whether they know how to access help and how they would like to access help. This report details the findings and recommendations from the project.

Insight Report – Renal patients’ experiences of the patient transport service (Follow up report)

In November 2014 Healthwatch Nottinghamshire spoke to 45 renal dialysis patients to gather their experiences of this service.

Following revisiting the Renal Dialysis Unit at Nottingham City hospital in 2015, this new report has found some encouraging improvements.

Insight Report – Renal patients’ experience of the patient transport service

In November 2014 Healthwatch Nottinghamshire spoke to 45 renal dialysis patients to gather their experiences of this service. This report details the main findings, conclusions and recommendations.

Young Gypsy, Roma & Traveller views of health services

This report has been compiled from data collected by Gypsy Life using a survey designed by Healthwatch Nottinghamshire.
Gypsy Life took our survey and spoke to 66 Gypsy, Roma, and Traveller (GRT) young people aged 11 to 19 with most of the respondents (65%) being 16 and over.

Enter and View Reports - Local Healthwatch are granted a number of powers under the Health and Social Care Act 2012. One of these is the power to enter and view providers to observe matters relating to health and social care services. Where we have undertaken a visit to a provider we will publish our findings on this page.

Commissioned Reports - These reports are similar to our Insight Project reports, with the exception that they are undertaken on behalf of other organisations. When the projects are completed, the reports are posted on this page.


Experiences and views on seeking help and support during a mental health crisis

In March 2016 Healthwatch Nottinghamshire and Healthwatch Nottingham were commissioned by Nottingham City NHS Clinical Commissioning Group, on behalf of the Nottingham/shire Crisis Concordat Partnership Board to speak to those who have used mental health crisis services to help the development of a local action plan.

Healthwatch were asked to target five specified groups to improve understanding of the issues faced in accessing mental health crisis services. The groups were:

Black and Minority Ethnic (BME) communities (including asylum seekers and refugees), Students, Carers of people with a mental health illness, Veterans/ex-military personnel and People who are homeless or at risk of homelessness.

Insight Report – GP Mystery shopper exercise

Nottingham City Clinical Commissioning Group (CCG) commissioned Healthwatch Nottingham to deliver a mystery shopper exercise across all of the GP practices they commission across Nottingham city. Through this exercise we set out to explore the processes and access times for getting an appointment with a GP.

Question of the Moment Reports - These are produced following a focus on a particular topic or service every couple of months.

QOTM May and June 2017 – Awareness of the Nottingham and Nottinghamshire Sustainability and Transformation Plan

In May 2017 we relaunched our Question of the Month feature.

During May and June 2017 asked people to tell us whether they had heard of the Sustainability and Transformation Plan (STP) and, where they had, how they thought the STP would impact on how they receive health and care in the future.

We received 318 responses from local people in total, with 153 from residents of Nottinghamshire and 153 responses from Nottingham City residents. 12 people did not provide us with this information or were out of area.

QOTM January and February 2016 – Opticians

This report found that for the vast majority of people their experience has been very positive, We found that staff, both clinical and administrative, were central to these positive experiences due to their friendly and professional manner.  This left people feeling confident in their care and is likely to be the reason why many people indicated they had attended the same service for a number of years.  Despite the positive ratings there were still negative aspects of experiences reported although in the main they were clearly not significant for all but a very small number.


QOTM September 2015 Report – Pharmacy

We found that overall, experiences were rated highly and that staff and speed of service were key to good experiences. Short waiting times featured in positive experiences and long waiting times were identified in negative
experiences. Negative experiences also included incorrect prescribing and in few cases, problems with the facilities and surroundings of the chemist/pharmacy.


QOTM August 2015 Report – Children and young people experiences of services

We found that overall, experiences were rated highly and that communication was central to this experience.

Good communication featured in positive experiences and bad communication was identified in negative experiences.  What is key is whether the communication of the care professional matched the expectations and needs of the patient.  In some instances, the carer/parent of the patient was talked to more but this was good if it was what the patient wanted, but for many more they wanted the healthcare professional to speak directly with them.

Provider / Area Specific Reports - These reports focus on information coming into Healthwatch Nottinghamshire regarding a certain provider, a service grouping or geographical area.

NUH Inspection CQC Evidence report_September 2015

A report summarising the patient experiences of the services provided by Nottingham University Hospitals NHS Trust, which operates QMC and Nottingham City Hospitals. The report was provided to support the planning process for the 2015 CQC inspection of the trust.